DHU Labs / Terms of Service

Terms of Service

Effective date: March 12, 2026

DHU Labs is an artificial intelligence assistant. It is not a human, not a licensed counselor, and not a substitute for professional advice of any kind. Responses are generated by AI and may contain errors.

1. What This Service Is

DHU Labs ("the Service") is an AI-powered conversational assistant operated by TeamWeaver LLC, doing business as DHU Labs ("we", "us", "our").

The Service uses large language models — primarily from Anthropic (Claude), with additional providers such as xAI (Grok) — to generate responses. All responses are AI-generated and should be treated as such.

2. Acceptance of Terms

By using the Service, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

3. Account Registration

To use the Service, you must register with a valid email address and password. Registration may require an invitation link or CAPTCHA verification.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You may delete your account at any time from your account settings; deletion is immediate and irreversible.

4. AI-Generated Content Disclaimer

This is the most important section of these terms:

  • All responses are generated by AI. You are interacting with an artificial intelligence system, not a human being.
  • Responses may be inaccurate. AI-generated content can contain factual errors, incomplete information, or misleading statements, even when it appears detailed and confident. Do not rely on any factual assertion without independently verifying it.
  • The AI may search the web. The Service uses Anthropic's built-in web search capability. The AI may automatically search the web to supplement its responses. Web search results are provided by third parties and we do not verify their accuracy.
  • The AI's knowledge has a cutoff date. Even with web search, responses may not fully reflect recent events, discoveries, or changes in the world.
  • This is not professional advice. The Service does not provide legal, medical, financial, psychological, or spiritual counseling. Do not use AI responses as a substitute for qualified professional guidance. If you are in crisis, please contact appropriate emergency services or a qualified professional.
  • The AI has a perspective. Like all AI systems, this one is shaped by its configuration. Its perspective may not align with your own views or needs.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to extract, reverse-engineer, or circumvent the AI's system instructions
  • Submit content that is harmful, abusive, or violates the rights of others
  • Use the Service to generate content that impersonates a real person
  • Overwhelm the Service with automated requests or denial-of-service attacks
  • Use API tokens or programmatic access methods to grant access to unauthorized third parties
  • Rely on the Service for decisions with significant personal, legal, financial, or medical consequences

6. Your Content

You retain ownership of the questions and text you submit to the Service. By submitting content, you grant us a limited license to process it in order to generate responses.

We do not claim ownership of AI-generated responses. However, AI outputs — including code, text, and other content — are not guaranteed to be unique, original, free of third-party intellectual property, or suitable for any particular purpose. Code generated by the AI may contain bugs, security vulnerabilities, or license-incompatible material. You are solely responsible for reviewing, testing, and ensuring the suitability of any AI-generated content before using it.

The Service provides features to download and export AI-generated content (including code blocks and conversation exports). Downloading or exporting content does not change the disclaimers above — you use exported content at your own risk.

7. Usage Quotas and Subscriptions

The Service offers multiple subscription tiers (including a free tier) with different monthly usage limits. If you exceed your quota, access to AI-generated responses will be temporarily restricted until the quota resets. We reserve the right to set, adjust, or remove usage quotas and subscription tiers at our discretion.

Paid subscriptions are billed monthly through Stripe. You may cancel at any time via the billing portal. Cancellation takes effect at the end of your current billing period. Refunds are handled in accordance with Stripe's policies.

8. Auto-Memory

The Service automatically extracts factual information from your conversations (e.g., your profession, interests, or preferences) to personalize future responses. These "memory facts" are stored with your account and injected into the AI's context in subsequent conversations. You can view and delete individual memories at any time in Settings. Memory extraction is automatic and cannot be disabled on a per-message basis, but you can clear all memories at any time.

9. Voice Input

The Service offers an optional voice input feature that uses your browser's built-in speech recognition. When you use voice input, audio processing is handled by your browser (not by us) and may be subject to your browser vendor's terms and privacy policies. We only receive the transcribed text, not the audio itself. See our Privacy Policy for details.

10. Availability and Changes

The Service is provided on an "as-is" basis. We may modify, suspend, or discontinue the Service at any time without notice. We do not guarantee uptime, availability, or uninterrupted access.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
  • In no event shall TeamWeaver LLC, its members, officers, or agents be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Service, including but not limited to damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
  • We are not responsible for any actions you take based on AI-generated content, including but not limited to decisions based on AI responses, use of AI-generated code in your projects, or reliance on web search results surfaced by the AI.
  • Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or fifty dollars ($50), whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless TeamWeaver LLC, its members, officers, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your use of AI-generated content, including code you download or deploy; or (d) your violation of any third-party rights.

13. Third-Party Services

The Service relies on the following third-party services:

  • Anthropic (Claude API) — generates AI responses and performs web searches. Your use of the Service is also subject to Anthropic's Usage Policy.
  • xAI (Grok API) — alternative AI provider for generating responses. Your use may also be subject to xAI's Terms of Service.
  • Stripe — processes subscription payments. See Stripe's Terms of Service.
  • Cloudflare — provides CAPTCHA verification during registration and hosts database backups. See Cloudflare's Terms.
  • Email delivery provider — used to send password reset emails. Only your email address is shared with this provider for the purpose of delivering transactional emails.
  • Browser speech recognition — if you use voice input, your browser may transmit audio to its vendor (e.g., Google for Chrome) for processing. This is governed by your browser vendor's policies, not ours.

We are not responsible for the services, policies, practices, or availability of any third-party provider.

14. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in the State of New York.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Small claims exception: Either party may bring an individual action in small claims court if the claim qualifies.

Opt-out: You may opt out of this arbitration provision by sending written notice to contact@dhulabs.com within 30 days of first using the Service. If you opt out, disputes will be resolved in the courts specified in Section 15.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of New York.

16. Age Requirement

You must be at least 13 years old to use the Service. If you are under 18, you should use the Service only with the involvement of a parent or guardian.

17. Termination

We may suspend or terminate your access to the Service at any time, for any reason, without notice. You may stop using the Service at any time. Sections 6, 11, 12, 13, 14, and 15 survive termination.

18. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page indicates when the current version took effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, you can reach us at: contact@dhulabs.com

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